Frequently Asked Questions
Preloved refers to previously owned or used items that are being sold again. In the case of our preloved luxury sartorial menswear company, it refers to high-quality, designer menswear items that have been carefully selected, authenticated, and verified before being offered for sale again. Also known as preowned or secondhand.
Yes, all of our preloved luxury sartorial menswear items are authentic. We take great care to ensure that every item we sell is genuine and has been thoroughly checked and verified by our team of experts.
We provide detailed measurements and sizing information for each item in our collection, so you can ensure a proper fit before making a purchase. Our advice is to compare the measurements with your best fitting garment. If you have any questions about sizing or fit, please don't hesitate to contact us and we'll be happy to assist you.
Yes, buying preloved menswear is a sustainable and eco-friendly way to shop. By purchasing preloved items, you're helping to reduce the demand for new items to be produced, which can have a positive impact on the environment. It's also a great way to invest in high-quality, sartorial pieces at a fraction of the cost of buying new.
We recommend following the care instructions provided with each item to ensure that it stays in great condition. Generally, preloved luxury sartorial menswear items should be dry cleaned or professionally laundered to preserve their quality and longevity.
We are constantly updating our collection with new preloved luxury sartorial menswear items. We typically add new items every week, so be sure to check back regularly to see our latest offerings.
We carry a wide range of luxury and designer menswear brands, including but not limited to: Brioni, Cesare Attolini, Kiton, Tom Ford & much more. We are constantly updating our collection to offer the latest and most sought-after styles in sartorial menswear.
Yes, we are always interested in purchasing high-quality, preloved luxury sartorial menswear items from individuals. Please contact us with more information about the items you would like to sell, and we will be happy to provide more information about our purchasing process.
Our website is updated in real-time, so if an item is still listed on our website, it is still available for purchase. However, please note that our preloved luxury sartorial menswear items are one-of-a-kind, so once an item is sold, it may not be available again.
Our pricing is competitive and based on the current market value of each item. We take into account factors such as the brand, condition, and rarity of each item to ensure that we're offering a fair price. In many cases, our preloved items are priced significantly lower than their retail value, offering you an excellent deal on high-quality sartorial menswear.
shipping & returns
That depends if you've purchased an item from us directly or through an individual consignment seller.
Through us: Yes, we offer a 14-day return policy for all preloved luxury sartorial menswear items. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange it for another item. Please see our returns policy for more information.
Through an independent consignment seller: Unfortunately no, as it is a marketplace. That being said, it is possible to resell the purchased item from us free of charge. If you relist your item within 24 hours of receiving your purchase, you place the item back in the shop margin-free (100% profit is for you). If you want to resell the item at a later date, the regular margins apply.
Shipping times can vary depending on your location and the shipping method you select at checkout. Typically, orders are processed and shipped within 1-2 business days. We offer a range of shipping options, including standard and express shipping, so you can choose the option that best suits your needs.
Yes, we ship worldwide. However, please note that international shipping times may vary and may be subject to customs fees and other charges. Please see our shipping policy for more information.
Yes, we provide tracking information for all orders so you can keep tabs on your purchase as it makes its way to you. You will receive a tracking number via email once your order has shipped.
We offer a variety of ways to get in touch with our customer support team, including email and live chat through Whatsapp. Please visit our website for more information about how to contact us. We're always here to help with any questions or concerns you may have.